• If these messages don’t cause any issues with your game please just ignore them (note that in-game kicks are not related to them).  sdfds34fsdv

• Otherwise please check the following two FAQ entries (depending on the problem you have) for further help. 

• If the message is related to the “wow64.dll” file in your Windows system directory the main solution is to uninstall Windows update “KB3004394” from your system (see below).

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• 如果这些消息不会导致你的游戏的任何问题，那么请忽略它们 (在游戏中被踢出都与之无关)。

• 否则，请检查下方的两个常见问题解答章节 (具体取决于你的问题) 以获得进一步的帮助。

• 如果消息和您的 Windows 系统目录（C盘系统文件）下的 “wow64.dll” 文件的，主要解决方案是从您的系统中卸载 “KB3004394” 的Windows更新 (见下文)。

When starting the game with BE enabled I cannot see or connect to any servers. How do I fix this?

• First of all, please ensure that you have no hidden malware or adware installed by scanning your system with an up-to-date anti-virus software. 

• However, certain malware might not be detected and still interfere with the game. To fix this please reset your system’s Winsock connection settings by opening a Windows command prompt as administrator (go to Start -> All Programs -> Accessories, right-click on “Command Prompt” and choose “Run as administrator”) and entering “netsh winsock reset” (without the quotes).  sdfds34fsdv

• Reboot your computer and check if your problem is fixed now. 

• If it still isn’t please contact us for direct help at support@battleye.com.

• 首先，请使用最新的杀毒软件来扫描你的系统，看有没有隐藏的恶意软件或广告软件。

• 然而，某些恶意软件可能检测不到，还会干扰游戏。如果要修复此问题，请通过 以管理员身份 打开 Windows 命令提示符 （点击“开始” – “所有程序” – “附件” >、 用鼠标右击 “命令提示符” 并选择 “以管理员身份运行” ) 并输入 “netsh winsock reset” (没有引号)来重置您的系统 Winsock 连接设置。

• 重新启动计算机，并检查是否解决你的问题。

• 如果它仍然未解决，请联系我们 support@battleye.com 获取直接帮助。

My game doesn’t start / I get a Windows error (e.g. “The application was unable to start correctly (0xc000009a)”) when launching with BE enabled. How do I fix this?

Please try the following things:

• Make sure that BEService.exe in your BE Service directory (usually “C:\Program Files (x86)\Common Files\BattlEye”) is not blocked by your firewall in any way.

• Ensure that there is no d3d9.dll or dsound.dll file in your game directory. If there is one please remove/rename it.

• Ensure that you have a legitimate copy of Windows. Pirated copies might no longer be supported by the latest BE version.

• Uninstall the broken Windows update “KB3004394” (enter this without the quotes in the window’s search bar at the top) by following this guide:  链接

• Check if your game directory’s file permissions are broken by doing the following: Right-click on your game directory (in Windows Explorer), select “Properties” and go to the “Security” tab. In the group/user list select the “SYSTEM” entry and check if it has full access. Otherwise click “Edit…” and grant the “SYSTEM” user full access.

• Your system’s root certificates might be broken/corrupted. To fix them download and install the following update from Microsoft:  链接

• Check your system files for corruptions and possibly repair them by following these guides: 链接 and  链接

• Scan your system with up-to-date anti-virus software. Malware that modifies system or game files can cause such issues when BE is enabled.

• Ensure that you don’t use any tweaked/custom versions of system files (including DirectX). Reinstall DirectX, see the following page for details:  链接 sdfds34fsdv

• If none of the above helps please contact us directly at support@battleye.com.

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请尝试以下操作:

• 确保 BEService.exe (一般在目录”C:\Program Files (x86)\Common Files\BattlEye”下) 没有被防火墙屏蔽阻止了。

• 确保 游戏目录 没有 d3d9.dll 或 dsound.dll 文件。如果有，请 删除 或者 重命名 它。

• 确保你有一个合法正版的 Windows 版本。BE反作弊最新版可能不会支持这般盗版系统。 sdfds34fsdv

• 卸载破碎的 “KB3004394” Windows 更新 (你可以在Windows的搜索栏中查找它）可以参照一下指南： 链接。

• 检查游戏目录的文件权限，按执行以下操作: 右击游戏目录 (在 Windows 资源管理器中)，选择 “属性” ，转到 “安全” 选项卡。组/用户列表中选择 “系统” 项，并检查是否它具有完全访问权限。如不是请单击 “编辑…” ，并授予 “系统” 用户完全访问权限。 sdfds34fsdv

• 你系统的根证书可能已损坏。要修复他们请从微软下载并安装以下更新： 链接。

• 请检查系统文件是否损坏，参照这些指南可修复：  链接 和 链接。

• 使用最新的防病毒软件扫描您的系统。BE启动时，任何的恶意软件，修改系统或游戏文件都有可能导致此类问题。

• 确保您不使用任何修改/自定义版本的系统文件 (包括 DirectX)。重新安装 DirectX，请参见以下页面的详细信息： 链接。

• 如果以上方法都未能解决，请直接联系我们 support@battleye.com 以获取直接帮助。

When launching the game I get a “Failed to initialize BattlEye Service: Driver Load Error (577).” error. How can I solve this?

• You are most likely using a stock version of Windows 10 Home or the bugged pre-release Windows 10 Insider Preview build 10074.  sdfds34fsdv

• To fix this please search and install all available Windows updates.

（初始化BE服务失败：驱动加载错误（577））

• 最有可能的原因是你使用的 Windows 10 家庭版本或先行预览版本的 Windows 10 版本号10074。 sdfds34fsdv

• 如果要修复此问题，请搜索并安装所有可用的 Windows 更新。

When launching the game I get a “Failed to initialize BattlEye Service: Driver Load Error (1450).” error. How can I solve this?

• Please ensure that any security software (anti-virus, etc.) running on your system doesn’t block the BE Service (both BEService.exe / BEService_x64.exe in your game’s “BattlEye” directory as well as the entire BE Service directory, which is usually “C:\Program Files (x86)\Common Files\BattlEye”) in any way. 

• You might have to add it to your security software’s exception list. 

• If that doesn’t help or you don’t use any sort of security software there might be a permission issue with your BE Service directory or the files within it. To solve this delete the BE Service directory (usually “C:\Program Files (x86)\Common Files\BattlEye”) and then try to launch your game again. sdfds34fsdv

• If you still get the same error at this point please try to manually set the BE Launcher in your game directory (usually the executable file with “_BE” at the end) to run with administrative privileges (normally this should happen automatically). To do so right-click on the BE Launcher executable, choose “Properties”, go to the “Compatibility” tab, check the “Run this program as an administrator” option and click OK to apply your changes. sdfds34fsdv

• You can manually install it  链接).” target=”_blank” rel=”noreferrer noopener” style=”box-sizing: border-box; overflow-wrap: break-word; word-break: break-all; color: rgb(235, 235, 235); text-decoration-line: none; cursor: pointer;”>( 链接).

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• 请确保系统上运行任何安全软件 (杀毒软件等) 不会以任何方式阻止那些服务 (在你的游戏 “BattlEye” 目录下的两个 BEService.exe / BEService_x64.exe，以及整个服务目录，通常是 “C:\Program Files (x86)\Common Files\BattlEye” ) 。

• 您可能必须将它添加到您的安全软件白名单中。

• 如果以上方法未能解决，或者你未使用任何种类的安全软件，有可能是你的 BE服务，或者 BE服务目录下的文件 的权限问题。如果要解决这个问题请删除 BE服务 目录 (通常是 “C:\Program Files (x86)\Common Files\BattlEye”)，然后尝试重新启动游戏。

• 您可以手动安装它（ 链接）。

When launching the game I get a “Failed to initialize BattlEye Service: Windows Test-Signing Mode not supported.” error. How can I solve this?

• First of all, please ensure that you have no hidden malware or adware installed by scanning your system with an up-to-date anti-virus software. 

• However, certain malware might not be detected and still interfere with the game. To fix this please reset your system’s Winsock connection settings by opening a Windows command prompt as administrator (go to Start -> All Programs -> Accessories, right-click on “Command Prompt” and choose “Run as administrator”) and entering “netsh winsock reset” (without the quotes). 

• Reboot your computer and check if your problem is fixed now. 

• If it still isn’t please contact us for direct help at support@battleye.com.

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• 首先，请使用最新的杀毒软件来扫描你的系统，看有没有隐藏的恶意软件或广告软件。

• 然而，某些恶意软件可能检测不到，还会干扰游戏。如果要修复此问题，请通过 以管理员身份 打开 Windows 命令提示符 （点击“开始” – “所有程序” – “附件” >、 用鼠标右击 “命令提示符” 并选择 “以管理员身份运行” ) 并输入 “netsh winsock reset” (没有引号)来重置您的系统 Winsock 连接设置。

• 重新启动计算机，并检查是否解决你的问题。

• 如果它仍然未解决，请联系我们 support@battleye.com 获取直接帮助。

When launching the game I get a “Failed to install BattlEye Service.” / “BattlEye Service installation failed.” / “Failed to start BattlEye Service.” / “BattlEye Service startup failed.” / “Failed to initialize BattlEye Service: …” error. How can I solve this?

• Something on your system prevents the installation/startup of the BE Service, which is required to play on BE-enabled servers. 

• Please ensure that any security software (anti-virus, etc.) running on your system doesn’t block the BE Service (both BEService.exe / BEService_x64.exe in your game’s “BattlEye” directory as well as the entire BE Service directory, which is usually “C:\Program Files (x86)\Common Files\BattlEye”) in any way. 

• You might have to add it to your security software’s exception list. 

• If that doesn’t help or you don’t use any sort of security software there might be a permission issue with your BE Service directory or the files within it. To solve this delete the BE Service directory (usually “C:\Program Files (x86)\Common Files\BattlEye”) and then try to launch your game again. sdfds34fsdv

• If you still get the same error at this point please try to manually set the BE Launcher in your game directory (usually the executable file with “_BE” at the end) to run with administrative privileges (normally this should happen automatically). To do so right-click on the BE Launcher executable, choose “Properties”, go to the “Compatibility” tab, check the “Run this program as an administrator” option and click OK to apply your changes.

• If you still can’t get it to work some unknown software running on your system might be blocking BE somehow. If you cannot determine the cause we can only suggest a reinstallation of Windows.

• 你的系统可能阻止了 服务器联机模式必需的 BE 服务。 sdfds34fsdv

• 请确保系统上运行任何安全软件 (杀毒软件等) 不会以任何方式阻止那些服务 (在你的游戏 “BattlEye” 目录下的两个 BEService.exe / BEService_x64.exe，以及整个服务目录，通常是 “C:\Program Files (x86)\Common Files\BattlEye” ) 。

• 您可能必须将它添加到您的安全软件白名单中。

• 如果以上方法未能解决，或者你未使用任何种类的安全软件，有可能是你的 BE服务，或者 BE服务目录下的文件 的权限问题。如果要解决这个问题请删除 BE服务 目录 (通常是 “C:\Program Files (x86)\Common Files\BattlEye”)，然后尝试重新启动游戏。

• 如果你仍然有同样的错误，你可以手动从游戏更目录下的启动器（arma3battleye.exe）启动，并以管理员身份运行。这样做就是右击 arma3battleye.exe 启动程序，选择 “属性” 、 转到 “兼容性” 选项卡，选中 “以管理员身份运行该程序” 选项并单击确定以应用您的更改。 sdfds34fsdv

• 如果游戏仍然无法在你的系统上运行，可能由于有些未知的软件或者错误导致。如果你不能确定原因，我们只能建议重装 Windows 系统。

My BE Launcher is stuck at “Starting BattlEye Service…” stopping my game from launching. What’s wrong?

• Something on your system prevents the BE Service from functioning properly. 

• Please check the FAQ entry regarding BE Service installation/startup failures above for solutions.

• 你的系统内可能有东西阻止了 BE服务 正常启动了。

• 请检查上方的 常见问题解答 关于服务解决方案上面 BE Service installation/startup 失败的章节。

When starting my game with BattlEye enabled, I get constant stuttering/freezing whenever I press mouse/keyboard buttons.

• This is typically caused by malware/adware/PUP constantly reloading into your game. Please try to scan your entire system with anti-malware software such as Malwarebytes Anti-Malware.

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• 这通常被由于恶意软件 / 广告软件 / PUP 不断地重新加载游戏。请尝试使用反恶意软件（例如：Malwarebytes 反恶意软件）扫描你的系统。

I am getting kicked for the following violation(s). I don’t use hacks, so what can I do to resolve this? sdfds34fsdv

First of all, please ensure that BE is properly installed for your game. 

• You can manually install it ( 链接). 

• If that doesn’t help there might be a problem with your file permissions. To fix this please go to “C:\Users\[username]\AppData\Local\[game name]” (make sure that you can see hidden files/folders if you can’t find this directory) and delete the BattlEye folder there. 

• If the issue still persists your system’s root certificates might be broken/corrupted. To fix them download and install the following update from Microsoft: 链接

This can happen if the server’s or your connection times out for quite a while or breaks up completely. 

• A common solution is to update your modem/router’s firmware.  sdfds34fsdv

• Also, make sure that you aren’t running “Cucusoft Net Guard” which is incompatible with BE.

• Other than that, please ensure that there are no problems with your internet connection (you might want to contact your ISP).

• For some reason your BattlEye Client is not able to download new updates from the BE Master Server – most likely related to your internet connection. 

• Please download the most recent version for your game from the download page and manually update your BE Client. 

• If you still get this error after manually updating and the update keeps getting downloaded in-game something is apparently wrong with the permissions of your BE working directory. To fix this please go to “C:\Users\[username]\AppData\Local\[game name]” (make sure that you can see hidden files/folders if you can’t find this directory) and delete the BattlEye folder there.

• BattlEye detects that your game’s memory is not what it is supposed to be. 

• Scan your system for viruses/trojans/spyware and check your RAM for possible defects (using tools like Memtest86). 

• If that doesn’t help, the game’s installation on your harddisk is possibly corrupted – therefore, try to reinstall the game.

首先，请确保 BE服务 正确安装。

• 您可以手动安装它（ 链接）。

• 如果还不能解决，有可能是你的文件权限问题。要解决这个请转到 “C:\Users\[username]\AppData\Local\arma3” 文件夹(如果你找不到此目录，确保你可以看到隐藏的文件文件夹)，并删除 BattlEye 文件夹。

• 如果问题仍然存在，那么您的系统的根证书可能已损坏。要修复它们，请从微软下载并安装以下更新： 链接。

这可能在服务器离线、你的网络连接超时（我理解的意思是路由器重新获取IP）或者直至完全失去断开连接时发生。

• 常见的解决方案是更新您的 调制解调器 / 路由器 的固件。

• 而且，确保你没有运行即是与不兼容的”Cucusoft Net Guard（网络卫士，例如360等的网速检测软件）”。

• 或者，请确保您的 internet 连接没有问题 (你可能要联系您的 ISP服务器提供商) 。

由于某种原因，您的 BattlEye 客户端不能从更新主服务器上下载更新 — 最有可能涉及到您的 internet 连接。

• 请从官方下载页面下载你的游戏的最新版本，并手动更新你的BE客户端。 sdfds34fsdv

• 如果您手动更新后仍然遇到此错误，并且更新一直持续下载游戏内的东西，这显然是你 BE服务 工作目录的权限问题。要修复此问题请走到 “C:\Users\[username]\AppData\Local\arma3” (如果你找不到此目录，确保你可以看到隐藏的文件文件夹)，并删除 BattlEye 文件夹。

BattlEye 检测到您的游戏的内存错误。

• 扫描系统 病毒/木马/间谍 软件，并检查您的 RAM 是否有缺陷 (比如 Memtest86 这样的工具)。

• 如果这没有帮助，在你的硬盘上的游戏的安装可能已损坏，尝试重新安装游戏。

How do I enable BattlEye in-game to be able to play on BE-enabled servers? sdfds34fsdv

• At the moment, you don’t have to enable it explicitly in any games. 

• If you decided to install BE and join a BE-enabled server, it will be loaded automatically.

• 现在你不必在任意游戏内明显的的启动 BE服务。 sdfds34fsdv

• 如果您决定安装 BE服务 并加入启动了 BE服务 的服务器，它将被自动加载的。

I am using a 64-bit operating system but can’t seem to find the right files in the download section. Is 64-bit unsupported?

• No. All platforms the game is running on are supported. 

• Please note that even though you might be using a 64-bit OS, the game may still be running in 32-bit mode because it was compiled as a 32-bit application.

I am running multiple dedicated servers from one installation. Is there anything I have to keep in mind regarding BattlEye?

• Yes, you have to specify separate BE folders on the command line for the auto-update to work properly. 

• However, this is currently only supported in ArmA.

• For example, if you run 2 servers, you have to specify “-BEpath=[path]” (without the quotes and brackets) on the command line of at least one of the servers.

• This path can be relative to the current BE home folder (in the game’s appdata) or absolute. 

• The game server will then automatically create the new BE folder and copy the required files there.

tel: 链接